Official Data Protection

Noba69 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

At noba69, your privacy is not merely a legal obligation — it is part of our promise to every member. We are fully transparent about how your data is collected, used, and protected at all times.

Updated: 1 January 2026

The Six Pillars of noba69 Personal Data Protection

Here is how noba69 ensures your personal data remains secure and in your control at all times

256-bit SSL Encryption

All data transmitted between your device and noba69's servers is protected with 256-bit SSL encryption — the same level of security used by leading banking institutions worldwide.

Malaysia PDPA Compliance

The noba69 Privacy Policy is built in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights over your data as provided by law.

No Sale of Data to Third Parties

Noba69 does not sell, rent, or share your personal data with third parties for marketing purposes. Your data is used solely to improve your experience on our platform.

Data Control in Your Hands

You may request access to, correction of, or deletion of your personal data at any time through our support channels. Your request will be processed within 14 working days.

Secure Servers & 24/7 Monitoring

The noba69 server infrastructure is monitored continuously 24 hours a day to detect and neutralise any cybersecurity threats before they can affect member data.

Communication Unsubscribe Options

Every marketing communication from noba69 includes an easy unsubscribe option. You can manage your communication preferences directly from your account panel without needing to contact anyone.

1 Introduction & Scope of This Policy

Welcome to the noba69 Privacy Policy page. This document explains in detail how noba69 ("we", "the platform") collects, uses, stores, and protects your personal data ("Member", "you") when you use the services available at noba69.app.

This Privacy Policy applies to all users of the noba69 platform, including visitors without an account, registered members, and any individual who interacts with our platform through any device or channel. This Policy is to be read together with the noba69 Terms and Conditions, which together form the complete agreement between you and us.

Important Note: By registering or continuing to use the noba69 platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact us to close your account.

2 Types of Personal Data We Collect

Noba69 only collects data that is strictly necessary to provide a safe, seamless, and responsible service. Below is a summary of the data we collect, organised by category:

Data Category Example Information How It Is Collected
Identity Data Full name, IC number, date of birth, gender Registration form, KYC process
Contact Data Email address, phone number, residential address Account registration, profile updates
Financial Data Bank account details, transaction records, deposit and withdrawal history Payment processing, transaction reports
Technical Data IP address, browser type, operating system, device ID Server logs, cookies, platform analytics
Usage Data Game history, betting records, active session duration Platform automatic detection system
Communication Data Customer support conversation records, feedback Live chat, support email

We do not collect sensitive information such as medical data, religious beliefs, or political views. All financial data processed through our platform is protected by 256-bit SSL encryption and is not stored directly on noba69 servers — it is processed by licensed payment providers that comply with PCI-DSS standards.

3 Purpose of Your Personal Data Usage

Every piece of data we collect has a clear and legitimate purpose. noba69 uses your personal data solely for the following purposes:

  • Member account management — registering your account, verifying your identity, and processing logins securely.
  • Financial transaction processing — ensuring your deposits and withdrawals are processed accurately and securely via your chosen payment method.
  • KYC Verification — complying with legal requirements related to anti-money laundering and counter-terrorism financing.
  • Customer support delivery — helping you resolve technical issues, account enquiries, and transaction-related matters more quickly and accurately.
  • Platform improvements — analysing usage patterns to continuously improve game quality, platform speed, and overall member experience.
  • Marketing communications — sending information about promotions, bonuses, and the latest updates (unsubscribe at any time from your account panel).
  • Legal compliance — fulfilling reporting and record-keeping obligations mandated by applicable Malaysian law.
  • Platform Security — detecting and preventing fraud, account abuse, and activities that violate our Terms and Conditions.
noba69 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

4 Data Sharing with Third Parties

Noba69 takes a strict approach to data sharing. We do not sell or rent your personal data to any party for their own marketing purposes. However, in the following limited situations, your data may be shared with carefully selected parties:

  • Licensed payment providers — such as FPX, Touch 'n Go, GrabPay, and Boost processors that require minimum information to complete your transactions. All these providers comply with the highest industry security standards.
  • Technical service providers — such as cloud computing and analytics companies that help operate and improve our platform. They are bound by strict confidentiality agreements and may only use data for purposes designated by noba69.
  • Regulatory authorities and law enforcement agencies — when required by a valid court order, regulatory body directive, or in the context of a legally sanctioned financial crime investigation.
  • Game software providers — some technical game data (not personal identity data) is shared with game providers to ensure game integrity and fairness.
Every third party working with noba69 is required to sign a Data Processing Agreement ensuring they handle your data to the same high standards as our own internal policies.

5 Data Security Measures We Practice

Protecting your personal data is noba69's top priority. We invest in robust security infrastructure and adopt a layered approach to ensure your data cannot be accessed, altered, or stolen by unauthorized parties:

  • Data encryption in transit — all communications between your browser/app and the noba69 servers are protected with 256-bit TLS/SSL encryption.
  • Data encryption at rest — sensitive data stored in our databases is encrypted using AES-256 algorithms.
  • Role-based access control — only authorised staff with a legitimate need may access member personal data, and every access is logged for audit purposes.
  • Regular penetration testing — we conduct regular security assessments by independent cybersecurity teams to identify and patch any vulnerabilities.
  • 24/7 threat monitoring — our automated monitoring system is always active to detect suspicious activity and alert our security team in real time.
  • Two-factor authentication (2FA) — you are strongly encouraged to enable 2FA on your account via the security settings panel for an additional layer of protection.

While we take all reasonable steps to protect your data, please note that no system is 100% impenetrable. Should any security incident involving your personal data occur, we will notify you within 72 hours as required by industry best practices.

6 Cookies, Analytics & Tracking Technologies

Noba69 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:

  • Essential cookies — required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
  • Preference cookies — storing your preferences such as language, display theme, and interface settings so you do not need to reset them each time you log in.
  • Analytics cookies — helping us understand how members use the platform so we can continuously improve the user experience. Analytics data is collected in aggregate and does not identify individuals.
  • Performance cookies — enabling us to measure platform response times and identify pages or features that may be experiencing performance issues.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help documentation.

Cookies are not used to collect personally identifiable information directly. All analytics data is processed anonymously to protect your privacy.

7 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by noba69. We fully respect these rights:

Right to Access

You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days.

Right to Rectification

If any of your data is inaccurate or outdated, you have the right to request immediate correction at no charge.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.

Right to Restriction

You have the right to request that we restrict how we process your data under certain circumstances as provided under the PDPA.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without providing any reason.

To submit any request relating to your data rights, contact our Data Protection team at [email protected]. Please include your full name and account number to help speed up the verification process.

8 Children's Data Policy

Noba69 is a platform designed exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process personal data of individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and terminate the associated account. If you believe a minor has registered on our platform, please contact us immediately through the available support channels.

Parents and guardians who discover their minor child has accessed the noba69 platform are encouraged to contact our support team immediately. The account in question will be closed and any deposited funds will be refunded upon completion of identity verification.

9 Amendments to This Privacy Policy

Noba69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via:

  • In-platform notifications when you log in to your account.
  • An email will be sent to the address registered on your account at least 7 days before the changes take effect.
  • Update the "Updated" date at the top of this page.

Your continued use of the noba69 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10 How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how noba69 handles your personal data, we welcome your feedback. Our Data Protection team is ready to assist you through the following channels:

  • Privacy Email: [email protected] — for specific enquiries regarding your personal data and PDPA rights.
  • General Support Email: [email protected] — for general enquiries regarding your account and the platform.
  • Live Chat: Available 24/7 directly on the noba69 platform for a response in under 5 minutes.
  • Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and account security.
All privacy-related enquiries will receive a response within 2 working days. For formal requests under the PDPA, the processing period is up to 14 working days from the date the request is received and verified.

Your Data Is Safe. Now Let's Play!

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